The Hotel seems to be in complete darkness everything is black. All the staff want to do is watch the TV at the far end of the bar its impossible to get there attention when you staying at the counter. The telephone in our room did not work. The bathroom was very poor. People are allowed to smoke over breakfast which is disgusting and they burn incense constantly. Every time you step outside the front door you are accosted by tuk tuk drivers, massage parlors and prostitutes.
The hotel Diamond Palace Hotel I booked in Cambodia is totally cheating consumers, the pictures and the hotel information is completely wrong! I just arrived in the hotel, it's very dirty and old. The whole lobby is in complete darkness, only 1 skeleton staff in the whole hotel.
There are drunk men and prostitutes outside the hotel trying to approach me!! There's not even an hotel manual in the room, no heater, no coffee machine, no safety box, very dirty and not safe.
I don't understand how it is rated as 3 stars on Expedia, it's not even a motel. The room is just using a door key, and the door is very thin, very very unsafe! I want to check out the next day but was told no refund at all. I have to go through in the internet all over again in the little dark room to find a hotel that is at least suitable for human beings!!!
Internet wifi disconnected every minutes. Very bad impression at Cambodia because of the hotel. I stayed at the diamond palace for 1 night recently. Rooms are spacious and clean. Air conditioning was very loud which was irritating during the night.
