WEIGHT: 53 kg
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Nice hotel, got upgraded to oceanview since I needed a nonsmoking room. Good value for money. Great food for breakfast too. Maybe because there were renovations at the time of the visit I got disturbed with the sound coming from the construction. The thing that only turned me off was that I got offguard with the massage services I got in the room. It looked like the "VIP" massage because masseuse changed into tanga during treatment.
She was all made up and in higj heels too. Skills were also bad. I got uncomfortable with the entire treatment. April Esther V Warmest greeting from Novotel Lampung, Thank you for staying at Novotel Lampung and also for taking your time to deliver your stay experience. We are enthusiastic to get the review from you.
We feel happy and sad at once because you liked our hotel but you did not enjoy the entire service in our hotel. However, we appreciate your feedback, even it seemed that you did not enjoy your stay at our hotel. We regret and apologize for not giving you the best service during your stay. We have shared your comment to all of our team to make better improvement. Regarding your comment about the sound of renovation, it is the building process of our Wedding Chapel.
We apologize for the inconvenient you feel about that. We wish you would like to offer us other opportunities to serve you much better in the future.
We are always open for any suggestion to improve our service and facilities. So please feel free to contact us directly by email to gm novotellampung. Thank you and Have a nice day. Value and Good hospitality hotel in town. Nice view either the mountain or the beach view. Spacesuit room and complete room amenities. Also good hospitality from the front security check to the reception to the quick room services. Breakfast with a nice ocean view. Dear Our Valued Guest, Warmest greeting from Novotel Lampung, Thank you very much for sharing your review regarding your stay experience at our hotel — Novotel Lampung through Tripadvisor.