My friend and I were traveling together and initially tried to make a reservation under her card. The hotel informed us that the payment did not go through and as was our understanding if we did not provide valid CC information within 24 hours we would loose the reservation. The hotel later explained the reservation would not be lost within 24 hours but rather they would just keep trying the card indefinitely until it went through. So instead I booked a reservation using my cc.
A few days later we arrived at the hotel and the next morning we realized my friend's card had just been charged as well. Immediately we contacted the staff to explain the misunderstanding. NOt placing blame on anyone but just explaining our position and asking, what I believe is entirely reasonable, that my friend's card be refunded. The management basically kept repeating that it was our fault that we misunderstood the email and there was nothing he would do.
When we contact the staff about the error the hotel was not full, so there was no loss on their end, we had only stayed one night of our reservation and yet they insisted that my friend still pay. Legally I suppose they have a rightful position but this is clearly a situation where one should have just done what was right - at the very least not charge my friend for the remaining nights of Legally I suppose they have a rightful position but this is clearly a situation where one should have just done what was right - at the very least not charge my friend for the remaining nights of the reservation.
Furthermore this hotel is in the red light district. This red light district is nothing like the clean residential district in Amsterdam where the street workers have offices and business takes place indoors. At any given time of day the street has about a dozen woman working up and down the block. The building directly in front of the hotel has a stream of street workers and Johns coming in and out. Worse many of the prostitutes do business right in the street. Since the windows of the hotel room open to the street and there is no AC this means you will hear fake moans and screams as they service men.
Even frequently on weekdays. The location as great, just a few minutes from the main square. The apartments are well-furnished and moderns. The hotel is perfect for groups as well. The owner was really nice, he helped us a lot. May be 15 min walk. Only problem is no lift. Good thong is quite place. Breakfast not included but found very expensive. We, a family of two adults and two kids wanted to stay two nights in Brussels, and I found this hotel about 2 weeks prior to departure.
